Frequently Asked Questions (FAQs)
Welcome to the DrugsWell FAQ page. Here you’ll find answers to common questions about our products, services, partnerships, and corporate policies. For any inquiries not covered below, please visit our Contact Us page or submit a request through our online form.
Delivery & Shipping
Standard delivery within India takes 3–5 business days from the date of dispatch. Expedited shipping options are available on request.
Yes. Once your order is shipped, you will receive a tracking number via email or SMS. Use this number on the courier’s website to monitor delivery status.
If your order does not arrive within the expected timeframe, please contact 8382090607 with your order number. We will investigate and provide a resolution within 24 hours.
Payment & Documentation
We accept online bank transfers (NEFT/RTGS/IMPS), UPI, and major credit/debit cards. Approved distributors may use 30-day credit terms upon successful application.
For first-time orders, please provide:
GST registration certificate
Drug License (DL) copy
Distributor or pharmacy registration number
Yes. Our payment gateway is secured with SSL encryption and PCI-DSS compliance to protect your financial information.
Product Quality & Certifications
All products are manufactured in WHO-GMP and ISO-certified facilities. We adhere to FDA-approved practices and Indian regulatory standards (CDSCO).
Product Handling & Storage
Oral tablets/capsules: Store at 20 °C–25 °C, away from moisture and direct sunlight.
Injectables: Refrigerate at 2 °C–8 °C.
Topical oils: Store at room temperature, away from heat sources.
Most oral formulations have a shelf life of 24 months. Check the expiry date printed on each pack for precise information.
Side Effects & Medical Consultation
Doctors prescribe medications and explain all known side effects and precautions before dispensing.
For any medical consultation, including dosage adjustments or managing side effects, always consult a qualified healthcare professional.
General Inquiries
Email drugswell303@gmail.com or call 8382090607. Our team will respond within one business day.
Yes. Verified healthcare professionals may request samples by providing their medical license number and institution address. Allow 3–5 business days for sample processing.
Visit our Careers page to view current openings. Send your resume and cover letter to drugswell303@gmail.com, specifying the role and your location preference.